Reference

Terms and Conditions That Govern Your good11 Account

These terms set out what you agree to when you open and use a good11 account, including how deposits via bKash, Nagad, and Rocket are handled and what eligibility rules apply.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessTerms updated when neededContact us for any dispute
good11 Terms and Conditions That Govern Your good11 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Open the chat widget on any page to ask about a specific term, wallet condition, or account rule. Our support team responds in English for Bangladesh.

Email Support

Send a written query about these terms to our support address. Useful when you need a record of the response or have a detailed account-related question.

Help Centre

The help centre covers common terms questions — bKash deposit rules, withdrawal conditions, and account suspension steps — without needing to contact the team directly.

HOW WE HANDLE THIS

Account Security and Terms Enforcement at good11

We enforce these terms consistently and keep account security practices in place so that your wallet and balance are protected. Here is how we approach the key areas covered by these terms.

Wallet Verification When you link bKash, Nagad, or Rocket to your account, we verify that the wallet matches your registered identity. This step protects your withdrawal path and keeps the account yours.
Account Security Login is protected by OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately so we can secure the account.
Terms Retention Each version of these terms is kept on record. If a dispute arises, we assess it against the terms that were active on the date of the event, not the current version.
Requesting Changes If you want to update your registered wallet — switching from Nagad to Rocket, for example — submit a request through live chat or email with your account details for verification.

Common Questions About These Terms

These are the questions we see most often about the good11 terms and conditions. If your question is not here, live chat is the quickest way to get a direct answer.

Yes. Any deposit made through bKash, Nagad, or Rocket is governed by these terms alongside the wallet provider's own conditions. Both sets of rules apply at the same time.

We can update the terms at any time. The updated version goes live on this page immediately. Continued use of your account after an update means you accept the new version.

We may restrict, suspend, or close an account that breaches these terms. Wallet-linked funds already cleared may be subject to review before any withdrawal is processed.

Eligibility depends on your local law and the region you are in. You are responsible for confirming that access is permitted before opening or continuing to use an account.

We assess disputes against the version of the terms that was active on the date of the event in question, not the current published version.

Contact support through live chat or email, provide your account details, and we will walk you through the wallet-change verification steps for Nagad, Rocket, or bKash.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.